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Miami Multifamily · Edgewater · Midtown · Brickell

Shipping &
Returns as a
Resident Amenity.

A recurring doorstep concierge service for package collection, label printing on request, and packaging supplies delivered to residents.

Finally, an amenity that manages itself.

See How It Works I'm a Resident
Now Accepting Pilots · Miami 2026
Our Story

Why ZendBack
Exists

I built ZendBack because shipping a package shouldn't take more than 2 minutes of your day. Most people think that's impossible. We disagree.

The drive. The parking. The hunting for boxes and tape. Printing a label at home, or paying a premium at the store. And then you arrive, and there's a line. A long one. Full of people just like you, who also just wanted to send something back.

By the time you're done, you've spent the better part of an afternoon on something that should have taken ten minutes. That's not acceptable. And it doesn't have to be that way.

ZendBack is family-owned, family-run, and family-financed. I personally train every ZendBack agent, because I've worked every position myself. Doorstep collection. The app. The carrier handoff. You can only deliver a great experience if you've lived it from every angle.

You schedule.
We ZendBack.

"I won't always be perfect, there are variables outside our control. But I will always make it right, one way or another. That is my personal guarantee."

Rogelio Vargas Founder & Owner, ZendBack
Ownership
Family-owned,
family-financed
Philosophy
The customer is
always right
Process

How It Works

01
Resident Schedules

A basic collection takes about 30 seconds in the app. Add supplies or label printing and you're looking at a minute or two at checkout. All from the comfort of your home, and we bring everything to your doorstep. Compare that to the 45 minutes you'd spend driving, parking, waiting in line, and overpaying for supplies. ZendBack gives you your evening back.

02
Agent Collects

A vetted ZendBack agent visits once a week on the property's chosen day. Residents can hand off their package in person, or simply affix a ZendBack sticker and leave it at their doorstep, no need to be home.

03
Tracking Goes Live

Each collection is logged in the app with a timestamped photo. The resident gets a direct link to carrier tracking, no receipts or tracking numbers to manage.

For Property Teams

The Amenity That
Pays For Itself.

Every minute ZendBack gives back to a resident is a reason to renew. Residents shouldn't have to sacrifice a perfectly good evening to drive, find parking, haul a package, wait in line, deal with a rushed clerk, and overpay for supplies just to ship or return a package. Solve that for them, and you've invested in the kind of amenity they'll actually talk about. Free for 60 days, with full data to prove it.

Zero Onsite Workload

ZendBack operates independently of your leasing office. Our agents handle every pickup, every handoff, every tracking log. Your team does nothing except send one resident email to kick it off.

Clears Common Area Congestion

Outgoing packages pile up in lobbies and mailrooms. ZendBack removes them from your common areas entirely, collected from residents' doorsteps on a predictable weekly schedule.

Reduced Liability Exposure

Every collection is logged, photographed, and handed off to carriers with accountability. Optional resident insurance covers high-value shipments, keeping disputes off your plate.

A Marketable Amenity

Doorstep shipping and returns is a tangible, differentiated amenity you can list alongside gym and rooftop. In a competitive Brickell or Edgewater lease-up, that detail moves the needle.

0
Onsite staff hours
added, that's our goal
Once
Per week, same day,
every week
$0
Cost to your property
for the full 60 days
60d
Pilot duration,
tracked and reported
For Residents

You Schedule.
We ZendBack.

Doorstep Pickup. Zero Effort.

Schedule a collection in the ZendBack app, photograph your shipping label for automatic carrier detection, choose your handoff method, add an optional description, request supplies or label printing if needed, and access a saved shipment record with a direct link to carrier tracking. All from your phone, in under a minute.

Sticker & Leave
Place a ZendBack sticker on your package and leave it at your doorstep. Our agent collects it during the building's weekly window, no need to be home.
Supplies to Your Door
Order boxes, tape, and mailers directly in the app. We deliver them to your door so you can ship even when you have nothing on hand.
Optional Package Insurance
Shipping something valuable? Add coverage at checkout. Every shipment is logged and photographed at pickup for full chain of custody.
Live Carrier Tracking
Once your package is handed off, you get a direct link to carrier tracking in the app. No receipts to keep, no tracking numbers to hunt down.
ZendBack app screenshot
The ZendBack App
Common Questions

Everything You
Need to Know

Every package is photographed and logged at each stage, collection, transportation, storage, and carrier handoff, so your package is fully traceable at all times. If an issue arises, we notify the resident immediately and work to resolve it.

Every ZendBack collection includes $250 of complimentary coverage, more than double what most carriers provide at no cost. For higher-value shipments, residents can purchase additional coverage up to $2,000 directly in the app.

Please note: ZendBack is not responsible for packages that are stolen or damaged prior to our collection.

Yes. All ZendBack agents are background checked before deployment. Every agent is also personally trained by our founder, Rogelio Vargas, across every role in our operation, so they understand the full resident experience from both sides.

We currently support USPS, FedEx, and UPS. We will expand to additional carriers based on resident demand and expectations, our goal is to support whatever carrier best serves our residents.

No problem. Residents have two collection options and can switch between them at any time up until the handoff:

Doorstep Collection, Affix your ZendBack label, leave the package outside your door. Our agent collects it during the building's window. No need to be home.
In-Person Handoff, Hand your package directly to the ZendBack agent at your door during the collection window.

Collection windows are arranged between ZendBack and the property. Residents can switch their preferred method as many times as needed, right up until collection.

We work closely with your building's concierge team so our visits are always expected and professional:

We call ahead 15 minutes before arrival so concierge is never caught off guard.
We notify concierge upon arrival and again once services are complete for the night.
If management has outgoing packages, we can collect those directly from concierge as well.
Now Accepting Pilot Applications · Edgewater, Midtown, Brickell
Free 60-Day Pilot

No Cost.
No Commitment.
Just Results.

We're offering a free 60-day pilot to select multifamily communities in Edgewater, Midtown, and Brickell. Completely free to your property and residents, they only pay for optional supplies or insurance.

At the end of the pilot you'll receive a full data report: resident adoption rate, packages processed, repeat usage, and onsite staff time saved.

ZendBack is fully insured. Every shipment includes $250 of complimentary coverage at no cost to the resident, more than double the standard carrier default.

Our ask from you
Service elevator access, 7pm to 10pm on collection night
WiFi access for agent app connectivity
One reserved parking spot on collection night
One resident intro email sent by your team
Apply for a Pilot

We'll respond within 24 hours. Currently serving Edgewater, Midtown & Brickell only.