Let your residents ship and return packages without leaving home. Scheduled from their phone. Handled at their door. On your building's schedule.
Finally, an amenity that manages itself.
Going to the gym is optional. Shipping a package isn't.
Shipping and returning packages is a recurring need residents solve every week, on their own time and at their own cost. Every day without ZendBack is a day your building leaves real resident value on the table. And resident value is what drives retention.
ZendBack was built to solve a problem that scales with every unit you add: daily friction compounds, and residents leave. We built the entire operation, from chain-of-custody logging to carrier handoff, to run without touching your team. No integration. No training. No new process for your managers. Just a concrete amenity that shows up in resident satisfaction and stays out of your way.
You schedule.
We ZendBack.
"Our commitment is simple: the resident experience comes first. If it ever falls short, we make it right. Every time."
Residents schedule a collection in the ZendBack app in under a minute. Choose a carrier, snap a photo of the label, and pick a collection date. Done from their couch.
A background-screened ZendBack agent arrives on your building's scheduled collection day. Residents hand off directly or leave the package at their door with a ZendBack sticker for contactless pickup.
Every collection is photographed and timestamped with full chain of custody. The resident gets a direct link to carrier tracking in the app. No receipts, no follow-up calls to your team.
Our background-screened agents handle every pickup, handoff, and carrier drop-off to FedEx, UPS, and USPS. Your team sends one resident email to kick it off, and we provide the template. No PMS integration needed. Works alongside Yardi, RealPage, and Entrata.
Every collection is logged, photographed, and handed off to carriers with full chain of custody. Every shipment includes complimentary coverage at no cost to the resident or your property. For high-value shipments, residents can add additional coverage in the app. Disputes stay off your plate entirely.
A tangible amenity prospects understand immediately. Package friction drives dissatisfaction, and removing it is a retention play. After the pilot, you get a full usage report: adoption rate, packages processed, repeat usage. Data you can take to ownership.
Doorstep Pickup. Zero Effort.
Every return or shipment costs you an hour you won't get back. The drive, the parking, the line, the tape you forgot, the counter staff who couldn't care less.
ZendBack removes every one of those moments.
Every package is photographed and logged at each stage: collection, transportation, storage, and carrier handoff. Your package is fully traceable at all times. If an issue arises, we notify the resident immediately and work to resolve it.
Every ZendBack collection includes complimentary coverage at no cost to the resident, more than double what the major carriers offer by default. For higher-value shipments, residents can purchase additional coverage directly in the app.
Please note: ZendBack is not responsible for packages that are stolen or damaged prior to our collection.
No problem. Residents have two collection options and can switch at any time up until the handoff:
We currently support USPS, FedEx, and UPS. Additional carriers will be added based on resident demand.
We work closely with your building's concierge team so our visits are always expected and professional:
Property managers have a direct line to our team before, during, and after every collection window. If an agent is running late, we notify the property in advance. If a resident has a concern, we resolve it directly so your front desk is never the middleman.
At the end of the 30-day pilot, we review the data report together. If the service is working for your residents and your building, we move into a standard service agreement. Pricing is based on your building's size and collection frequency. Properties that complete the pilot have everything they need to make a confident decision.
We're offering a free 30-day pilot to select multifamily communities in Edgewater, Wynwood, Midtown, and Brickell. Free to your property. Free to your residents. Pre-paid carrier label printing is included for every resident at no cost. The only costs residents ever see are optional supplies or added insurance, ordered by choice in the app.
At the end of 30 days, you'll receive a full pilot report: resident adoption rate, total packages processed, repeat usage, and a clear picture of what this amenity means for your building. Something you can take to ownership.