Let your residents ship and return packages without leaving home. Scheduled from their phone. Handled at their door. On your building's schedule.
Finally, an amenity that manages itself.
Shipping and returning packages isn't optional for residents. It's a recurring need they solve every week, on their own time and at their own cost. Every day without ZendBack is a day your building leaves real resident value on the table. And resident value is what drives retention. Going to the gym is optional. Shipping a package isn't.
I built ZendBack because shipping a package shouldn't take more than three minutes of your day. Most people think that's impossible. We disagree. By the time you're done with that errand, you've spent the better part of an afternoon on something that should have taken minutes. That's not acceptable. And it doesn't have to be.
ZendBack is built by operators who understand that a well-run amenity doesn't just make residents happy. It fills units and keeps them filled. Every system we've built, from chain-of-custody logging to concierge coordination, is designed to run without friction at the property level. We operate with the same accountability we ask buildings to hold us to.
You schedule.
We ZendBack.
"Our commitment is simple: the resident experience comes first. If it ever falls short, we make it right. Every time."
Residents schedule a collection in the ZendBack app in under three minutes. They choose their package type, snap a photo of the label, add insurance or supplies if needed, and pick from upcoming collection dates. Simple, guided, and done from their couch.
A background-screened ZendBack agent arrives on your building's scheduled collection day. Residents hand off their package directly, or leave it outside their door with a ZendBack sticker for contactless pickup. Either way, the package is collected, logged, and on its way.
Every collection is photographed and timestamped the moment it leaves the resident's door. The app logs a full chain of custody, and the resident gets a direct link to carrier tracking. No receipts, no tracking numbers, no follow-up calls to your team.
Our background-screened agents handle every pickup, handoff, and carrier drop-off to FedEx, UPS, and USPS. Your team sends one resident email to kick it off, and we provide the template. No PMS integration needed. Works alongside Yardi, RealPage, and Entrata.
Every collection is logged, photographed, and handed off to carriers with full chain of custody. Every shipment includes $250 of complimentary coverage, more than double the standard carrier default, at no cost to the resident or your property. For high-value shipments, residents can add up to $2,000 of coverage directly in the app. Disputes stay off your plate entirely.
A concrete amenity prospects understand immediately. Package friction drives dissatisfaction, and removing it is a retention play. After the pilot, you get a full usage report: adoption rate, packages processed, repeat usage. Data you can take to ownership.
Doorstep Pickup. Zero Effort.
Time is money, and every minute of that errand has a hidden cost. The drive you didn't want to make. No free parking, or too far when you've got boxes to juggle. You threw away the box, now you're buying a new one. Ran out of tape? A roll at the counter costs way more than it should. You finally get there and the staff is short, or away on lunch, and there's a line. A long one. Full of people spending the same hour, on the same errand, just to ship or return something.
ZendBack removes every one of those moments.
ZendBack is free to use in your building. Generate a pre-paid FedEx, UPS, or USPS label in the app and we print it for you — no printer required. Every shipment includes $250 of complimentary coverage at no cost to you, more than double the standard carrier default. Optional supplies and additional coverage are available in the app if you need them. Collections run on your building's scheduled day.
Every package is photographed and logged at each stage: collection, transportation, storage, and carrier handoff. Your package is fully traceable at all times. If an issue arises, we notify the resident immediately and work to resolve it.
Every ZendBack collection includes $250 of complimentary coverage at no cost to the resident, more than double the standard carrier default. For higher-value shipments, residents can purchase additional coverage up to $2,000 directly in the app.
Please note: ZendBack is not responsible for packages that are stolen or damaged prior to our collection.
No problem. Residents have two collection options and can switch at any time up until the handoff:
We currently support USPS, FedEx, and UPS. Additional carriers will be added based on resident demand.
We work closely with your building's concierge team so our visits are always expected and professional:
Property managers have a direct line to our team before, during, and after every collection window. If an agent is running late, we notify the property in advance. If a resident has a concern, we resolve it directly so your front desk is never the middleman.
At the end of the 60-day pilot, we review the data report together. If the service is working for your residents and your building, we move into a standard service agreement. Pricing is based on your building's size and collection frequency. Properties that complete the pilot have everything they need to make a confident decision.
We're offering a free 60-day pilot to select multifamily communities in Edgewater, Midtown, and Brickell. Free to your property. Free to your residents. Pre-paid carrier label printing is included for every resident at no cost. The only costs residents ever see are optional supplies or added insurance, ordered by choice in the app.
At the end of 60 days, you'll receive a full pilot report: resident adoption rate, total packages processed, repeat usage, and a clear picture of what this amenity means for your building. Something you can take to ownership.