Effective Date: March 12, 2026 Last Updated: March 12, 2026
By downloading, accessing, or using ZendBack, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service. Continued use constitutes acceptance of any updates.
You must be at least 18 years old to use ZendBack. By creating an account you represent that you have the legal capacity to enter into this agreement.
ZendBack is a premium doorstep package collection service for residents of multifamily residential buildings. Through our app, you can schedule a package pickup. Our agents collect your package from your doorstep and hand it off to the applicable shipping carrier (FedEx, UPS, USPS, and others) on your behalf.
ZendBack operates independently of your building's leasing office. We do not deliver packages to their final destination after carrier handoff.
Your building's collection schedule — including frequency and timing — is determined by your property management company. Contact your leasing office for your building's specific schedule. Every collected package includes $250 of complimentary coverage, and optional enhanced coverage up to $2,000 is available in the app at scheduling (see Section 7).
If you experience a service issue — a missed collection, a lost package, or anything else — contact [email protected] during your collection window (6:00 PM – 9:00 PM on scheduled nights) or anytime through the app. We respond within 24–48 hours.
The base ZendBack service is free to you. Optional add-ons available at scheduling include enhanced package coverage, packaging materials (boxes, tape, bubble wrap), and expedited collection requests subject to availability. All optional services are clearly priced in the app before you confirm.
Every collected package is automatically covered for up to $250 for loss or damage caused by ZendBack between doorstep pickup and carrier handoff. No additional charge.
For packages valued above $250, you may purchase optional enhanced coverage up to $2,000 per package through the app at scheduling. Must be selected before collection.
Contact [email protected] within 48 hours of the collection night with your confirmation number and description of the issue. We respond within 5 business days.
ZendBack may offer complimentary trial periods to participating communities. During a pilot, no fees are charged to you or the property for base service. Optional services may still incur fees. At the end of a trial, you will be notified in advance whether service will continue. You will not be automatically charged without notice and an opportunity to cancel.
You are responsible for your account credentials and all activity under your account. Notify us immediately at [email protected] if you suspect unauthorized access.
You may not use ZendBack to ship hazardous materials, flammables, explosives, illegal substances, live animals, human remains, biological materials, or items prohibited by the applicable shipping carrier. ZendBack may refuse collection and report suspected prohibited items to appropriate authorities.
Our collection and use of your personal information is governed by our Privacy Policy, incorporated into these Terms by reference.
The ZendBack name, logo, application, and all related content and technology are owned by ZendBack LLC. You may not copy, modify, distribute, or create derivative works from ZendBack's intellectual property without prior written consent.
ZENDBACK PROVIDES THE SERVICE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ZENDBACK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENDBACK'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $50. ZENDBACK IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
Package coverage claims are governed by Section 7 and are not subject to the general cap above. Nothing in these Terms limits ZendBack's liability for bodily injury or property damage caused by ZendBack's negligence or willful misconduct.
You agree to indemnify and hold harmless ZendBack and its officers, employees, and agents from claims, damages, or expenses arising from your violation of these Terms, misuse of the service, or breach of applicable law.
ZendBack may suspend or terminate your account for violation of these Terms, fraudulent activity, or termination of your building's service agreement. You may close your account at any time by contacting [email protected].
For material changes, ZendBack will provide at least 30 days' advance notice via email and in-app notification. Changes that materially and adversely affect your rights require your consent before taking effect. Non-material changes may be made without advance notice. Continued use after the effective date constitutes acceptance.
Before formal action, contact [email protected]. We will make a good-faith effort to resolve any issue within 30 days of written notice.
Unresolved disputes will be settled through binding AAA arbitration under Consumer Arbitration Rules, in Miami-Dade County, Florida. The arbitrator's decision is final and binding.
YOU AND ZENDBACK AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.
ZendBack is not liable for delays or failure to perform services caused by circumstances beyond our reasonable control, including natural disasters, hurricanes, tropical storms, flooding, declared states of emergency, acts of government, power outages, labor disputes, or carrier service interruptions. In such events, we will notify affected buildings as promptly as possible and work to resume service at the earliest practicable date.
All ZendBack collection agents undergo background screening and training before their first assignment. Agents are required to carry ZendBack identification, adhere to building access protocols, and operate within your building's designated collection window. If you have a concern about an agent's conduct, contact [email protected] immediately.
These Terms are governed by the laws of the State of Florida. The Federal Arbitration Act governs the arbitration agreement in Section 19.
If any provision is found invalid, the remaining provisions continue in full force. Failure to enforce any provision is not a waiver. These Terms and the Privacy Policy constitute the entire agreement between you and ZendBack regarding th